Prevent Ticket Update from Closing the Tab



  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi @JacobN,

    I know what you mean! I bet this setting will work for you. It's on the bottom of every ticket but once you set it, it's good to go. Each agent can set it differently for themselves.  We prefer "Stay on Ticket":

  • JacobN

    Thanks for this Heather. I really don't know how I missed that!

  • Taylor

    @Heather R

    Amazing answer!!!

    Easy but It was hard to find before until see this answer!

    Thank you!

  • Mateusz Stasinski


    And is it possible to add switch from 'Close tab' to 'Stay on ticket' as an action in macros?

  • Elissa Tikalsky
    Zendesk Digital Resources Team

    Hello @...,

    This is a great idea, unfortunately it is not currently one of the Macro actions that is available. You can see more details on what macros are able to do in this article: Creating macros for tickets.

    I definitely encourage you to post this idea in the Product Feedback area, maybe even reference this thread, to get it on the radar of our product team for potential future releases. You can do that here: Feedback on Support.


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