Hide Groups from request assignment.

Wolf

Check out the Assignment Control app from the marketplace.

• This app allows Zendesk Admins to define which Groups & Assignees specific agents have access to when working on a ticket.
• Groups & Assignees can be hidden from agents that belong to a certain group, organisation or have a particular user tag.

This app is free and made by Zendesk but is part of Zendesk Labs, so be sure to read the conditions before installing.

Excellent app -- thanks!

I am looking for this app but I am not able to find it on the marketplace. Has it been removed?

Thanks

You can clone/download it here and upload it as a private app. Strange, though, that it disappeared from the marketplace.

https://github.com/zendesklabs/assignment_control_app

Great Thanks!

I will give it a try. Have a great day!

Looks like the Private app is no longer an option due to the new framework as well.

@Nicole - I vote for new app for this too!

I'm using the Assignment Control app -- I installed it from the Marketplace before it was removed. Does this mean it will soon stop working if it's not compatible with the new apps framework?

Thanks for letting me know, Nicole. I sure hope it stays free--this is basic functionality that I would think should be part of the default Support system.

Hi all,

I have built a ZAF V2 adaptation of the Assignment Control app for my own personal use. The repo posted above looks fairly stale, so I haven't submitted a pull request.

Is there someone I should chat with specifically about this? I don't want to distribute the app without ZD's permission because it is definitely based on the ZendeskLabs ZAF V1 Version.

That's awesome, Nick! Yeah you can just send that app over to me. ;) Just kidding, kinda, but thanks for attempting to share your work.

@Josh Keller -- I just wanted to drop a note and say that the app I referenced earlier has been added to the Zendesk Marketplace and can be found here. It's called Assignee Mask and is largely the same as the old Zendesk Labs app, except that it's framework V2, is a little more performant, and you can apply the rules globally to all agents if you choose to rather than specifying targeted groups or orgs.

Thanks so much, Nicholas! Nice work and greatly appreciated.

Hi Nicole,

Do you know if "Assignment Control" will updated to v2 or it will be stopped after 15-th of October?

I tried to upload the current private party app but not allowed since it is version 2.  I am very interested to know:

1. an ETA for releasing V2?

2. can I be notified when it becomes available?

3. I hope it doesn't cost extra!

Thank you, Mare

@... any update on when V2 will be released? Thanks

@... -- The app I referenced earlier in this thread has been added to the Zendesk Marketplace and can be found here. It's called Assignee Mask and is largely the same as the old Zendesk Labs app, except that it's framework V2, is a little more performant, and you can apply the rules globally to all agents if you choose to rather than specifying targeted groups or orgs. Would this work for you until the native version is added?

Assignee Mask looks promising but it looks like you need to get into the API just to find a group id to mask -- as it looks like it requires the id rather than the group name.  I've never gotten involved in the API.  Any ETA on when the native version might be available?  thank you!  Mare

Mare

To quickly find the Group ID in Support, Go to Admin>People>Group then right click over a group name and select copy link address:

Paste that link somewhere and the Group ID will be at the end of the URL...

Thank you -- I searched for an easy way to find the group id and did not find this.  I'll look at implementing this Assignee Mask. 

Any ETA on implementing the native version?

@...

If you have multiple groups as I have in my organization, you can use the API command to get a list of all your group id without having to individually click on each group.

domain.zendesk.com/GET /api/v2/groups.json

Hello, 

v2 of the Assignment Control app is now available for those on this thread that seem to be waiting for it.

Does it take awhile to update?  I assigned some group ids to hide from the assignee menu and they still show.  Refreshed and logged out and back in but still not updated. The Assignee Mask app was working well and was immediate.  Thank you!