Reporting on combined category attributes

5 Comments

  • Hillary Latham

    I think a group would help you accomplish what you want.  https://support.zendesk.com/hc/en-us/articles/360022184334-Organizing-values-by-groups-and-sets

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  • Envoy

    @... Thanks for the comment.  I actually experimented with groups and sets and they didn't work.  I was able to create each group.  However, I can't add each of the groups to a single query to create a visualization for comparison.

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  • Hillary Latham

    yeah, I don't think you can create subgroups.  But could you create groups A1, A2, B1, and B2?  

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  • Envoy

    @... Yes, thank you for that Hilary.  I was able to do that but I couldn't place two different attribute groups within the same query.  Did I do something wrong?  Is there another way to add multiple attribute groups to the same query?

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  • Hillary Latham

    Might be a limitation - are they the same attributes in both groups or different ones?  Either way, I would give some feedback for an enhancement to allow multiples. You can make feedback suggestions here: https://support.zendesk.com/hc/en-us/community/topics/360001200913

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