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Send notifications to Slack
Posted Jan 11, 2017
Setting up the notification target
- Create a Slack incoming webhook using the channel you want to send the notifications to
- From Zendesk, navigate to Settings > Extensions > Targets > add target
- Click on HTTP Target
- Setup the target to integrate with the previously created incoming webhook
- Title: A descriptive title
- URL: use previously created incoming webhook’s URL
- Method: POST
- Content Type: JSON
- Basic Authentication: not necessary
Example application: setting up notifications within triggers
- Under the Perform these actions: section, select Notifications: Notify target
- Select the target previously created
- In the Message: text box, add the notification message in the request form formatted as JSON.
Example:
{
"attachments":[
{
"fallback":"New problem ticket created:bangbang:",
"pretext":"New problem ticket created:bangbang:",
"color":"#D00000",
"fields":[
{
"title":"Subject: {{ticket.title}}",
"value":"{{ticket.url}}",
"short":false
}
]
}
]
} - Test it! It should look similar to this
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