Can I apply SLAs to API created tickets?


  • Erica Girges
    Zendesk Developer Advocacy
    Hi Dominic,
    You could do this by creating a trigger and set a condition where Channel is Web Service (API) and then for the action apply a tag. Then in your SLA have it look for that specific tag as a condition. 
    Hope this helps!
    Erica - Dev Support
  • DominicCX
    This is now solved. Thank you.

Please sign in to leave a comment.

Powered by Zendesk