Can I apply SLAs to API created tickets?
I want to apply SLA policies to tickets created via the API and I'm not sure how to do that. Is there a workaround I can look into?
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Hi Dominic,
You could do this by creating a trigger and set a condition where Channel is Web Service (API) and then for the action apply a tag. Then in your SLA have it look for that specific tag as a condition.
Hope this helps!
Erica - Dev Support
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This is now solved. Thank you.
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