5 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for reporting this, Andrey. This is unexpected behavior and we'll look into what's going on. 

    In the meantime, is there a question we can try to help answer for you here? 

    1
  • Alex Gillum-Webb

    Jumping in on this - how are we able to contact customer support at the moment? I had a couple of things I want to discuss but 'support@zendesk.com' appears to raise a ticket, that gets auto-solved, with an email reply back to 'join us on messgaing' which is a link that takes me to our companies own Zendesk Support instance.

    It appears your requests page no longer functions either.

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Alex,
     
    Here you go: Contacting Zendesk Customer Support
    0
  • Andrey Bobrovskiy

    Nicole Saunders Thanks! I managed to access the chat from Support after first trying to open it in Guide, and already have an agent helping me with my question. 

    1
  • Nicole Saunders
    Zendesk Community Manager

    Glad to hear it, Andrey!

    0

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