End users permissions for org tickets access are not working
We have end users and organisation configured. All users are allowed to access tickets from their org, and org permissions are also set to allow access to all tickets. However, something changed recently and our users can no longer see the Organisation tab in the My Activities page. I have confirmed this by assuming an end user identity. Could some one please help me out?
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Official comment
Thank you for posting your concern here in our community. We have created a ticket on your behalf. The ticket number is 9726836. I will respond to this concern via email and if you have further questions, we can continue from there.
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Has this issue been fixed? I am having the same issue.
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Hey Chris,
I would recommend contacting our Customer Care team so they can take a look at your account along with some examples. More information on reaching out to our Customer Care team here: Contacting Zendesk Customer Support
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