Automatically Populate custom ticket fields when one field is set manually


  • Mike Davis

    Have you looked at using triggers w/webhooks? We do something similar, where update the ticket with organization address, and other custom field values. 

  • Mira

    Oh, interesting. I have not looked into this (I'm not an Engineer and JSON is foreign to me), but this might be a solution our Engineering Team can help with...

  • Margaret Boisvert

    It would be helpful to be able to have this happen as the form is being filled out so that you can see what fields are being filled in, rather than having to wait until the ticket is submitted and then having the fields filled in.

    Basically, it would be conditions that populate a field rather than make it visible


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