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Feature Request - Sound when Call is Connected

Not planned
Nuna Baby Essentials

Whenever a call is connected there is a beep that indicates the call has fully connected. We'd like to be able to customize the sound that is made or even remove the beeping sound as it does not provide a very customer friendly experience.

Thanks for your consideration

3 Comments

  • Official comment
    Rohan Gupta
    Zendesk Product Manager

    Hi David,

    Thanks for the feedback! We have noted it.

    Unfortunately, this is not on the immediate roadmap to tackle.

    Thanks

    Rohan

  • César Galiano | Weguest

    We also have a problem with this sound. When we receive a confirmation call from Glovo, the bot starts saying the number "under" the beep so we cannot hear the first two digits. We need to be able to remove the beep.

    0
  • Vernelle

    is there any movement on this? need the same feature for QAQC.

    0

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