The Zendesk Agent Workspace now supports colored text in ticket comments. You can add colors to existing text or copy colored text from other sources.
This feature was one of the most highly requested features by our Zendesk community. We actively monitored the feature request thread and read through all your use cases. For example:
- Copying colored text from different sources and retaining the colors when pasting into the editor
- Changing the color of the text or picking a color before typing a response.
- Applying rich-text formatting to colored text or changing the color of already-formatted text.
You wanted the ability to make important information stand out and now you have what you were waiting for!
Please let us know by commenting on this post if you are using this feature and if there is anything we can improve in your experience.
We can’t wait to hear from you!
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