Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets?
Agents find that they end a chat and start to add their notes/ update the ticket form whilst the next chat is inbound and pinging to be answered. It's getting difficult to concentrate on finishing the first task before answering a new chat to prevent a missed conversation.
Can anyone advise if this is available or if it can be made available?
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