Is there a way to see how many tickets an agent replies to in a specific time range?

Answered

3 Comments

  • Pedro Rodrigues
    Community Moderator

    Hi Aran Liu, you can find a possible solution to your query here. It shows how to add a custom calculated attribute for the date agents added public comments to tickets (Support: Ticket updates dataset). 

    1
  • Louis Borocki

    Not sure if this is what you're looking for, but we have this report:

    We filter for the agent name and the date we want. In our case, the date filter is for the previous month. You can substitute hour for the date and remove some of the metrics you don't need.

    1
  • Aran Liu

    Ah... I see now, we're currently using suite growth so the feature isn't available, we will upgrade our account soon... Thanks guys.

    0

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