new live chat channel


  • Nils Z.

    I agree. Tried once, I did not notice the response from Zendesk the next day. Later seen that the ticket is closed and the possibility of a follow-up request leads to an error page.

  • Nicole Saunders
    Zendesk Community Manager

    Pedro and Nils, thank you both for your feedback. I've passed this along to the team that is collecting and summarizing user feedback on the new support experience for our leadership. 

  • Pedro Reis

    And when you finally have the chance to chat with an agent, the messaging window does not have a sound notification, so there is no warning when the agent responds...

  • Miranda Burford
    Zendesk Product Manager

    Hi Pedro Reis,

    Thank you for the feedback! 

    Yes, sound notifications within messaging are something that we have on our roadmap within 2022.  We agree that they will be a great addition to enhance the experience.

    - Miranda.


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