• Christopher Kennedy

  • November 19, 2021 21:59

  Zendesk Developer Advocacy

  Hi Gabbi,
   
  It is not possible at this time.  But we are working to add authentication functionality to the web widget for Messaging, which will allow you to accomplish this.
   
  Best,
  
• Bernd Naehler

  • February 23, 2022 09:19

  Christopher Kennedy Any updates on this essential feature?
  
  It is a bit annoying for logged in users that already use their email to log in to our service to need to fill it in again, when they want to get in contact.
  
  

• Raphaël Péguet - Officers.fr

  • January 12, 2023 13:57

  +1

• Glenn Bickford

  • February 17, 2023 00:47

  +1

• Rick

  • February 17, 2023 00:49

  +1

• Glenn Bickford

  • February 17, 2023 00:55

  Guys, do you have a roadmap or timeline on when we can expect this functionality to become generally available?

• Glenn Bickford

  • February 21, 2023 05:00

  So we found the best way to do this was to keep using the user related API's here..
  
  So on each sign-up we create a user in Zendesk. 
  https://developer.zendesk.com/api-reference/ticketing/introduction/
  
  and then use the authentication API for messenger to generate a token on login. 
  https://developer.zendesk.com/api-reference/widget-messaging/web/authentication/
  
  Zendesk then ties the incoming chat with this user based on the external id. 

• Rafa Dobón

  • June 14, 2023 09:25

  Hi Glenn,

  Could you please elaborate a bit more on how we can use the token for this?

  I did some tests but they were unsuccessful.

  Thanks!

• David Lemarcis

  • September 19, 2023 13:34

  Hello,

  Any update here? 
  
  This feature is a essential, how is it possible to not have it?
  
  Is there any workaround maybe?
  
  Thanks!

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