Page with Shortcuts for Chats is very laggy.

Answered

4 Comments

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Andrii,

    You might not have the right role and permissions to manage shortcuts so you will want to reach out to the admins of the account to help get you access. You can share this article with them around roles and the shortcut management permission: https://support.zendesk.com/hc/en-us/articles/4408893917338-Creating-custom-Chat-roles-and-assigning-users#:~:text=Zendesk%20Chat%20offers%20four%20predefined,administrator%20roles%20are%20not%20customizable.

    In terms of loading time, the account has an extremely high number of shortcuts which can cause slow down on the list page. I would recommend you notify your account admin to consider deleting any personal shortcuts that are no longer being used or were tied to an agent who no longer works at the company. Once you bring the shortcut number down, the page should load faster. 

    If the account admins need support with the shortcut cleaning up process, please reach out to us via the widget and our advocacy team will gladly help out.

    Thanks,

    Ramin

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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Andrii,
     
    Following up on my colleague Ramin's email to you. Were you able to reach out to one of your account's admin for access? 
     
    Also, to repeat what he mentioned about the loading time, the account has an extremely high number of shortcuts which can cause a slow down on the list page. We would recommend you notify your account admin to consider deleting any personal shortcuts that are no longer being used or were tied to an agent who no longer works at the company. Once you bring the shortcut number down, the page should load faster. 
     
    Thank you!
     
     

    Kind regards,
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  • ANDRII PYLYPCHUK

    I've sent them a letter about this solution, I'm waiting for a response. 

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  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Andrii,
     
    Hoping everything will work fine and smoothly on your end. Please don't hesitate to reach back if you need further help.
     
    Have a wonderful day ahead!
     
     
    Kind regards,
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