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Make it possible to configure columns on "Customer ticket page"
Posted Nov 23, 2021
Make it possible to configure columns on "Customer ticket page"
The Customer ticket page has default columns: ID, Subject, Requested, Updated, Group, Assignee - These fields do not help the agent identify which case to choose. In order for the agent to be able to identify which case to choose, we need to be able to configure columns w. custom ticket fields.
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5 comments
Katherine Zhang
My customer needs this feature!
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Shawna James
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Santino Scibelli
Please add the ability to configure columns in the customer organization page - instead of relying on reports or creating new ticketing views, it would be beneficial to have the ability to customize the view for orgs. Our team has reported this would help with identifying priority on tickets easier and review org-by-org cases in a more organized way.
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Regina Giuliani
This is definitely a feature we need as well. The out of the box fields listed don't help our team at all. We would love to be able to modify the values and order.
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Player Support Team
Any updates here?
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