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Make it possible to configure columns on "Customer ticket page"



Posted Nov 23, 2021

Make it possible to configure columns on "Customer ticket page"

The Customer ticket page has default columns: ID, Subject, Requested, Updated, Group, Assignee - These fields do not help the agent identify which case to choose. In order for the agent to be able to identify which case to choose, we need to be able to configure columns w.  custom ticket fields.


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My customer needs this feature!

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Shawna James

Community Product Feedback Specialist

Hi there, thank you so much for your feedback on this product area. Hey all thanks so much for your feedback here! We appreciate your time to send us your thoughts and use cases for this feature request. This feedback has been logged and a PM will reach out with any further questions as needed. For other community members, please continue to add your support with a +1 comment or use cases so we can better understand your feature request. Thanks again!

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Please add the ability to configure columns in the customer organization page - instead of relying on reports or creating new ticketing views, it would be beneficial to have the ability to customize the view for orgs. Our team has reported this would help with identifying priority on tickets easier and review org-by-org cases in a more organized way.

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This is definitely a feature we need as well. The out of the box fields listed don't help our team at all. We would love to be able to modify the values and order.

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Any updates here?

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