Re-activating a suspended account


  • Dave Dyson
    Zendesk Community Manager
    Hi Anthony, 
    I see from your ticket with our billing team that your account has been restored, but that you haven't been able to get the account ownership changed to you, so that you'll receive invoices. If the previous account owner is no longer available to change the account ownership to you, then the process would be for you to prepare a written pdf with the information specified in Asking Zendesk to change the account owner, and contact our support team in order to get it changed. Let me know once you've done this, and I'll keep an eye on your request and do what I can to make sure it goes through. And I'm sorry this has been such a frustrating experience for you.

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