Focus mode for active Messaging and Talk users

Planned

4 Comments

  • Shaun Murray

    Focus mode already does this.

    https://support.zendesk.com/hc/en-us/articles/4408835750042

    However, I have found that it can sometimes think an agent is still in a Messaging conversation after finishing the chat. Does anyone know how that can be fixed?

    0
  • Prakruti Hindia
    Zendesk Product Manager

    Thanks for responding Shaun.

    The focus mode capability is applicable for live chat and calls. We do plan to extend it to messaging conversations. It is part of our this year's roadmap. 

    Cheers,

    Prakruti

    1
  • Rina

    Thanks Prakruit, can you provide a rough estimate of when we can expect to see a focus mode that works with calls and live messaging tickets?

    0
  • Jen Cole

    Looking forward to this with messaging and talk. that would be super helpful for us. Thank you for putting it on the roadmap.

    0

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