I am trying to create a custom view for open tickets that contain ANY of the words or phrases from a list of 25 keywords.
- The condition for "description" contains ANY of the following words- only allows up to 3 words per condition
- So I used the condition for "description" with the parameter of "contains strings" and created 25 or so of these conditions
For the logic:
"Tickets MUST meet all of these conditions to appear in the view": status of open or new
AND any of the following
"Tickets can meet any of these conditions to appear in the view: list of 20 or so description that if there is a match to ANY of them, the ticket should appear in this view.
However, when applying this logic it shows ANY open ticket. I need the option to group conditions or apply a logic of AND/OR between the conditions. Another workaround would be to able to list longer list of keywords under one condition.
Please sign in to leave a comment.