Feature Request Summary:
Currently, we cannot add labels via API to articles that have content blocks enabled. This limitation should be fixed so that labels can be added via API to the Labels field in articles.
We integrate the knowledge articles we have in Guide with other enterprise systems. Part of the way we accomplish this is through using the API to add labels on articles to segment the specific articles for each system. This is in lieu of manually adding labels to the article via the UI.
Business impact of limitation or missing feature:
Content blocks on articles prohibit the API from labelling that article. So, we've had to make a manual process of labelling the articles that are not labelled via API. This is turning what we want to be an automated process into a manual process.
Given the release of content blocks and future enhancements on the roadmap (https://support.zendesk.com/hc/en-us/community/posts/4410198255386-Guide-Knowledge-Management-roadmap), Content blocks are likely going to be used more and more in our instance. Thus, more and more articles will have Content blocks enabled, increasing the amount of articles that will need to be manually tagged because of this limitation of the API.
Please sign in to leave a comment.