Article deletion log disappears...
When an article is archived, a log is left in " Guide > Article Management > History".
But when I delete an article, no log is left.
Even if I archive and delete an article, the archive log that was recorded is also deleted.
I think "the log being deleted" is a serious problem.
When an article is deleted, there is no way to know who deleted it.
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Hi 이지훈,
I understand the problem, but in case of deletion we are obliged to remove all the data and all the references to that data from our servers, therefore we can't show this information in the History tab.
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As you said, ticket deletion should leave no trace. However, the ticket deletion is listed in the audit log.
We want to know who deleted the article and who deleted the user. But I can't find this record anywhere. This is a very dangerous security hole.
What if someone deletes all our articles? How do we know who did it?
I hope it gets patched soon.
thank you for the reply. -
Katarzyna Karpinska
There should be some audit log for this. As jihoon Lee pointed out, this is a huge security hole. We are trying to figure out what happened with some articles that disappeared recently. We quickly changed admin/publishing permissions to restrict it to only a few individuals, but we still don't know who deleted the article. When deleting a ticket in Zendesk Support, the ticket goes to a deleted folder for 30 days.
There should be better warnings that an article is getting deleted from the system and better logs about who deleted an article. Even if Zendesk doesn't reference the specific article, there should be an entry that @user deleted an article.
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