English (US)

Setting Field to Read-only after ticket Creation?

Ron McClung

Is there a way to lock fields from being altered or edited after the initial ticket creation and only allow editing with some kind of extra step to open the field first?

2 Comments

  • Cheeny Aban
    Zendesk Customer Care
    Hi Ronald

    There is no native way to lock the ticket fields but you can create a trigger to force update ticket fields once a ticket is created or use API to achieve the same
    0
  • Ron McClung

    My thoughts were to create a Next App that they can pull in the data when needed (add and update) but leave the fields read only.  Working with ZAT and Next.js but running into issues.  What is the best resource for starting a Next app in ZAT

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk