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Custom drop down ticket field autocomplete in Guide form
Posted Dec 21, 2021
Hi, we experience this behavior in the support agent workspace: in the custom drop down ticket field we can use the autocomplete fill like here:
We expected the same behavior in the Guide form but what we see is very basic and the drop down doesn't work with the autocomplete like here (drop down field from the form in the ZD Guide):
We need, for our end-user form, to offer the autocomplete feature in the drop down filed like in the support agent workspace. Rally i don't understand the different behavior for the same drop down field..
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10 comments
Official
Gorka Cardona-Lauridsen
Hi Riccardo Centomo, thank you for your feedback!
I have taken note of your feedback and will take it into account for roadmap planning, however at this point I can't say when we may add this feature.
1
Sheldon Grimm
+1
We've had many stakeholders request this functionality with some of our longer dropdown options. Nesting can help alleviate some endless scrolling but comes with trade-offs and only helps dropdown lists with categorical options.
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Alan
+1. This would be incredibly helpful for some of our form fields.
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OnCampus Admin
Any updates about this request?
0
Heros
Need this
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Regina Pratscher
+1 We would appreciate having autocomplete.
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Afton Rupert
+1 could really use this functionality!
0
Heros
Ya pasarón 2 años y hasta ahora no lo implementan.
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Elizabeth
We also need this feature, which for me the fact that is not there can be considered like a bug. How come this is available for agent and not for the customers??
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Jones Lang Lasalle Americas, Inc.
Is this still an outstanding feature? Is it even being considered?
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