duplicate user profiles
we find zendesk has duplicate user profiles if customer contact us by email the first time and by Whatsapp next time, agents don't know if customer contact us before if tickets history can't organized together, this is no good for our efficiency improvement, pls combine the profiles if it's the same customer. thanks
Any updates on this? or workaround?
Having the same issue
I have a contact in Zendesk and even have his phone details in his profile.
When he sends a Whatsapp message, Zendesk creates a duplicate contact
It looks like our Customer Care team has followed up with you in your ticket you have open with them. They will continue to work with you there to get your issues resolved.
Thanks for bringing this to our attention!
Please sign in to leave a comment.