• Tipene Hughes

  • December 28, 2021 14:53

  Zendesk Developer Advocacy

  Hey Joseph Sibley!

  Ticket redaction - including images and links - is available natively when using Agent Workspace. Here's a couple of links that go in to a bit more detail:

  • https://support.zendesk.com/hc/en-us/articles/4408846470170-Redacting-ticket-content-in-the-Zendesk-Agent-Workspace
  • https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/?#redact-ticket-comment-in-agent-workspace

  I hope this helps! Feel free to reach out with any questions.

  Tipene

• Hello Strac

  • November 10, 2022 21:34
  • Edited

  Hi Joseph Sibley,
  
  Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk
  

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