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Ticket Redaction is unable to redact images or embedded links.

Answered


Posted Dec 27, 2021

It would be great if Ticket Redaction could also remove images and embedded links.  


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image avatar

Tipene Hughes

Zendesk Developer Advocacy

Hey Joseph Sibley!

Ticket redaction - including images and links - is available natively when using Agent Workspace. Here's a couple of links that go in to a bit more detail:

I hope this helps! Feel free to reach out with any questions.

Tipene

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Hi Joseph Sibley,

Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk

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