I am a newbie and attempting my first bulk import of end-user data. The organization and some end-users exist. The original bulk edit was done b/4 I arrived on the scene and the person who did the initial bulk import is long retired.
Do the CSV fields have to be in the order listed in the Bulk Importing Users article (https://support.zendesk.com/hc/en-us/articles/4408893496218) or just be present somewhere in the CSV?
Can the header row have initial caps or must it be in lowercase?
To allay my manager's concern: The import affects only the organizations and users in the CSV file, correct?
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