Suggestion on Content Block improvements


  • Dave Dyson
    Thanks for all this feedback, Mary!
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Mary Paez

    Thank you for your feedback, it's so great to hear how content blocks are being used and what is missing. I'll try to address your comments one by one here, but I'd also like to invite you to check out this post, where I've published our roadmap for Knowledge Management in Guide and where you can track our upcoming and current initiatives. 

    1. Having content blocks enabled immediately on an account level is our ultimate goal. It's not possible right now from the technical perspective but we are tirelessly working towards this goal. We are planning to incrementally improve the current situation this year by e.g. making sure that all the new articles have content blocks active on them from the beginning. 
    2. That's an interesting point. I'll take note of that.
    3. This doesn't seem right. Would you be able to share some more information, I suspect it could be a bug.
    4. Generally, we'll be improving the experience of managing content blocks throughout the year, as well as how they are interacting with articles and article lists. Already now we are working on redesigning the sidebar in the content blocks to make it easier to see all the articles and translations in which CB is placed.
    5. Noted. And falls under improvements in the management of content blocks that I've mentioned above.
    6. & 7. & 8. We have plans for introducing separate management and visibility permissions for content blocks. We just need to complete some other work first :) 

    9. At the moment content blocks don't have a separate API that would allow other applications (like KC app) to retail their reusability. Wea re thinking about closing this gap sometime in the future. 


  • Rachael Schofield

    Has there been a consideration to add verification rules to Content Blocks? While we have the ability to do this on an article it would be good if we could trigger a review of the Content Blocks separately. 

  • Katarzyna Karpinska
    Zendesk Product Manager

    Rachael Schofield,

    We have not considered adding verification rules to Content Blocks just yet. Could you tell me more about the cases you'd like to use them?

  • Angela Dickerson

    To Rachel's point of having verification rules on Content Blocks, we would find this helpful. When we have legal warnings that may be used across several articles, a verification rule on that warning would be helpful to check for any updates that may be needed.


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