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Promote articles on the home page without changing the order of articles in each section

Answered


Posted Jan 10, 2022

Hi, when I promote some articles, they appear in the promoted articles section on the home page, which is good, but I do not want them to be on the top of each section, for our articles are sorted manualy in a logical order.

So I want my articles lists ordered regardless of promoted articles; would this be possible ? 


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4 comments

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Philipp

Zendesk Customer Care

Hey Anaïs!
 
At this time, there isn't a native way to sort promoted articles to appear in a manual order. Promoted articles would always appear at the top of the section, regardless of the sorting option chosen. You can find more information about it in this article.

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Hi Philipp,

Thanks for your answer and sorry for my slow reaction.

When you say "there isn't a native way" - is there a way for a developper ?

 

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Cheeny Aban

Zendesk Customer Care

Hi Anaïs, 

There is no native way means that there is no existing process to achieve it as of the moment, but if your plan includes the option to edit the code of your Help Center, you have the liberty to make necessary edits to achieve your use case. 

I hope that helps!

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Any updates on this? Looking for this functionality as well! I don't want promoted articles at the top of each section in the category page.

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