EAP docs: Creating ticket statuses

Pinned

5 Comments

  • Arthur

    Hi Team,

    Can we please add or is it possible that the custom statuses can be assigned to specific group inside Zendesk? That way, we can also do a customized approach for process in each groups.

    Copying you in Gaurav P.

    Will wait for your advise.

    Thank you

    0
  • Mark Leci

    Hi, we have agent workspace enabled but I do not see the ticket statuses option to enable this. Please let me know if there is additional setup needed that isn't documented, thanks!

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Mark,
     
    Just to confirm, you've followed these instructions for enabling custom ticket statuses first correct? EAP docs: Enabling Ticket Statuses
     
    Let me know!
    0
  • Arthur

    Hi Team,

    Can we please add or is it possible that the custom statuses can be assigned to specific group inside Zendesk? That way, we can also do a customized approach for process in each groups.

    Just checking in if this is something that Zendesk team is currently looking into.

    Will wait for your advise.

    Thank you

    0
  • Gaurav Parbat
    Zendesk Product Manager

    Hi Art,

    Yes, this is an enhancement that we are planning for in Q1-2023. Ability to assign statuses to specific ticketing workflows for which particular groups are responsible. 

    Thanks,

    Gaurav

    0

Please sign in to leave a comment.

Powered by Zendesk