We are experiencing a number of issues around @mentions in tickets, Followers, and email notifications for all of the above consistently failing.
- frequently cannot @mention an agent in an internal note by name (the @mention popdown displays a loading icon, but never populates a list of agents)
- same issue as above when attempting to manually add an agent as a Follower
- if you do finally manage to manually add a follower to a ticket, that follower will randomly drop back off the ticket upon Save
The only work-around I've found is to use @firstname.lastname@example.org as the mention string (instead of @name). This seems to more frequently populate the tag correctly. However, even using this workaround, team members are frequently not being automatically added as a Follower and additionally, they are not receiving an email notification from the mention.
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