Why does my SMS trigger sometimes apply the agent's names but not all the time?

Hi there

I've got this trigger that sends an SMS that we have to send out when we've tried calling customers:

"Hi {{ticket.requester.first_name}} - you may have noticed a missed call from me, as I wanted to help with your account. I'll try again later, or you can call me back on NUMBER.
{{ticket.assignee.first_name}}"

Most of the time, the {{ticket.assignee.first_name}} will work and will put the person's name - superb, that's what I want.

However on occasions, the {{ticket.assignee.first_name}} will fail, so the message just ends after "you can call me back on NUMBER".

The most I can work out is that the trigger is sometimes firing before the assignee has been set. Does anyone have any idea where things might be going wrong?

Why does my SMS trigger sometimes apply the agent's names but not all the time?

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