We're looking to survey our Talk customers after their phone call is done. We want to be able to send an SMS survey text message to the customer, but we do NOT want to send a URL survey link. Instead, we want to survey them with a series of text messages. For example,
"How was your overall customer experience today? Reply with a rating from 1-5, 1 being the lowest satisfaction and 5 being the highest satisfaction."
"How well would you rate the agent for their knowledge of your issue today? Reply with a rating from 1-5, 1 being the lowest satisfaction and 5 being the highest satisfaction."
Has anyone surveyed their customers this way, via text message? It seems that Zendesk can only do URL SMS surveys, so at this point I'm looking for an app that integrates with Zendesk well (including real-time Explore data population that makes sense).
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