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Customize the Web Widget Minimize Button



Posted Jan 25, 2022

We would like the ability to customize the web widget's minimize button to either a -  or an X.

Business Impact: Currently on mobile, the minimize button is small within the traditional web widget and, for unfamiliar customers or those moving at a quick pace, this button can be overlooked. Some customers want to close the web widget and are having issues understanding the UI/UX to do so. This leads to frustration as well as lower adoption rates. It potentially affects all of our customers both internal and external who use the web widget.

Current workaround: There is none. It seems that this is not a feature that can be neither  customized either through an admin setting nor custom code.

What we would like to see happen: The ability to both select a - or an X on an administrative level as well as the ability to have our developers select this through a method to have options to change this icon depending upon work flow or page.

Thank you for considering our request!


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1 comment

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Anastasiya Kastsiushkina

Zendesk Product Manager

Hey everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.
 
Best,
Anastasiya

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