Rogue iframe in Chrome and Edge on Zendesk Support - stops selection of Views/Home/+Add

Answered

January 28, 2022 00:34

Hi team,

We have an issue in Chrome and Edge, which presents as follows:
Users are unable to select elements in the top left corner of screen. Observe the cursor remains as a pointer, whereas a selectable element will produce a hand symbol.

Opening DevTools, I can see there is an iframe with id="web-messenger-container", which appears to be a Zendesk Sunshine? addin - https://docs.smooch.io/guide/web-messenger/

Hiding this iframe in Dev Tools lets the user select things underneath that iframe

How do we permanently disable this from loading?

6 Comments

Ifra Saqlain
- January 28, 2022 04:56
- Edited
Community Moderator
Hello Rhys,

It's a backend issue, you can't do it by yourself, you need to contact Zendesk.

Thanks

0
Rhys Edlin
- January 30, 2022 23:16
Hi, thanks for getting back to me. This post was option 2, so I'm likely going to go around in circles. Is this a known issue?

0
Ifra Saqlain
- January 31, 2022 05:51
Community Moderator
For me... it's not a known issue :)

0
Jeremy Prestidge
- August 21, 2022 23:02
I've had the same issue - what was the resolution for you Rhys?

0
Rhys Edlin
- August 22, 2022 00:12
I ended up blocking the element using AdBlockPlus

0
Jeremy Prestidge
- August 22, 2022 00:14
Damn, not ideal at all!

Thanks!

0

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6 Comments

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