Issue: Currently, it is impossible to view assigned tickets and cc'ed tickets at the same time, and the only way to view cc'ed tickets is through your profile. This requires a lot of clicks to view all of the tickets a Support user is responsible for. Tickets slip through the cracks, and it is difficult to manage workflows that include tickets assigned through multiple channels.
Request: To be able to add cc'ed tickets as a condition in views, so we can view assigned and cc'ed tickets side-by-side.
Please sign in to leave a comment.