Can I Identify the Externally-facing Email Address of a Ticket?

3 Comments

  • Nils Z.

    Hello Dave,

    I believe the placeholder „{{ticket.encoded_id}}“ gives you the value you are looking for. 

    For example, you could use this to build a macro that outputs support+id{{ticket.encoded_id}}@yourdomain.zendesk.com as an internal comment.

    I hope this helps you.

    Best Regards
    Nils

    0
  • Cloud Technology Solutions

    This is perfect!

    Thank you Nils!

    1
  • Nils Z.

    You're welcome! :)

    0

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