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Banning users in messaging



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Chris Boyd

Zendesk Luminary

Posted Feb 03, 2022

We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:

1. ban users by email
2. ban users by IP

Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them.  Please re-instate this basic feature for Zendesk Messaging customers.


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35 comments

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Naina Mathur

Zendesk Product Manager

Hi Community

This feature is now released. Please refer to the announcement post - Announcing user suspension for the messaging channel.

Thanks

0


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Naina Mathur

Zendesk Product Manager

Hi Community

This feature is now available. Please refer to the announcement post - Announcing user suspension for the messaging channel.

IP Blocking is slated for 2025.

Thanks

0


Hey,

 

In my opinion, there is still another issue remaining and it is that this permission is not separated but is part of another one in the “Role” management:

I'm not sure if this is being raised or talked about anywhere else as this is a big issue for us as well as some agents will take advantage of this and just start blocking players but we need the agents to have access to edit end users profiles.

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Hi there,

 

I am confused. Is this not the exact same suspend feature from before? I don't really see how it is any different or how it prevents people from opening incognito windows to spam the chats with fake accounts.

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Spot on, Brayden - with the old Zendesk Chat we had the ability to block by IP Address which was a handy feature. Although  it didn't stop people from using a VPN for a different IP address it was still a greater deterrent than just an email address/private window which is very easy to do. 

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