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Guide Search Needs to show date of last article update
Answered
Posted Feb 04, 2022
Our Zendesk guide shows articles in search by their created date, not last updated date. So if an article was created 2 years ago, but just updated yesterday, it will show as an old article. Our users want to see when the most recent changes were made. We need to be able to search and have it show the last updated date, not the creation date.
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8 comments
Sam
Hi Morgan Martin!
To change this, you will want to do the following:
There are two variables you can use - one is edited_at, the other is updated_at. Unfortunately, the documentation is not great at explaining the difference between the two. Hope the above helps!
-1
CJ Johnson
Is there any way to make the update_date reflect only the update for the language being searched/viewed? Currently it seems it shows the most recent update date for any translation of the article.
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Dane
I have tried to use
{{date edited_at}}
and it's not showing the translation of the articles I have. Unfortunately, we can't directly help you on this concern as this is considered a form of customization that is outside our scope.0
Info
Is it possible to NOT show the 'last updated date' in the articles?
0
Gabriel Manlapig
The code that displaying the date of the articles creation and update is located in the article-author
div
on theunder aritcle_page.pbs. You will find the below code, that contains all of the information displayed in an article including author, date, or timestamp on Help Center articles.Remove this content or modify it to display the information that you would like.
For more information, please see this article: Editing the article's author, date, and timestamp
0
Jenny Bracy
This is not helpful! Come on Zen. You should make this easier for end users. It's a simple need that many of us have. Think about your end users.
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Conny Svanberg
The code displayed in Sam's reply doesn't work.
I updated the "created_at part to be updated_at, " which gave me an error message when publishing.
I tried the code in Dane's reply and used edited_at, which worked great...
1
Brooke
Came here looking for an answer to this exact question and Conny Svanberg 's comment was exactly what I needed. Thank you!
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