Link Incident to Multiple Problem reports


  • Elizabeth Toy

    +1. While I can understand the reasoning to only be able to link to a single problem ticket, the reality is that sometimes a requester will bring up multiple issues during the course of a single ticket. It would be great for the incident/problem functionality in Zendesk to be a little more flexible to handle this use case. As it currently stands, we'd have to spin up a new ticket (also, no built-in way to do this in Zendesk, at least that I'm aware of) and then both us and the requester have 2 ticket conversations in our inboxes/queues to keep track of.


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