Theming / Influencing the "Edit My Profile" Pop Up

7 Comments

  • Patrick

    Anybody out there who could help with this? Every single hint is welcome, we are happy to try a few things. Unfortunantely we ran out of ideas ourselves.

     

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  • Patrick

    Really hoping to get this solved still. Hello Team Zendesk, can you provide any help here?

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Patrick,

    This part of Help Center is not themeable. We have made this decision to ensure that the experience and capabilities of end users is not broken by a mistake in the theme.

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  • Patrick

    Kasper Sørensen Thanks for your reply.

    I don't agree with you, the experience for the enduser is catastrophic, why would you ever send an end-user to an agent profile? Please re-consider adjusting that message at least, it makes no sense.

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  • Kasper Sørensen
    Zendesk Product Manager

    Hi Patrick,

    But the message you're seeing is only shown to agent users. If you're an end user, you will see something different: The option to edit your contact details right there in the dialog.

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  • Patrick

    Thanks again Kasper Sørensen for the immediate answer!

    OK, then I need to check this with our team. We are using Single Sign On, I do have an Agent Account as well as a User Account and I see the same message for both. Will let you know as soon as I know more.

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  • Patrick

    You were right, the message is different, I was just wrong assuming that my second account is and enduser-account, sorry for that.

    We'd still love to see basic theeming for this popup since it now does not match the rest of our page at all. Maybe something to consider in the future.

    Thanks for your help!

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