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Attachment ID placeholder for a comment

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Saurav Kumar

Posted Feb 17, 2022

Hi,
I read through the placeholder reference page.

I am triggering an event whenever a comment is created. Now in a comment there are multiple attachments and i'm able to fetch their urls and names by using following POST body.

{"ticket_id":"{{ticket.id}}",
"comment_id":"{{ticket.comments[0].id}}",
"attachment":["{% for attachment in ticket.comments[0].attachments %}<{'filename': '{{attachment.filename}}', 'permalink': '{{attachment.url}}', 'id': ''}>{% endfor %}"]}

But i am looking for a placeholder inside this that can give me the attachment id field as part of id inside each attachment.

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4 comments

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey Saurav,

    Can you link me to the placeholder reference docs you're referring to? I just want to make sure we're both referring to the same thing.

    Thanks!

    0

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    Eric Nelson

    Zendesk Developer Advocacy

    Thanks for confirming. Unfortunately we don't expose the ID to the service that handles business rules placeholders. If you need this information, you can easily pull it from the list comments api endpoint.

    -1

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    Denis Tataurov

    Hello, I have the same request as Saurav. It's quite confusing when a resource doesn't have its identifier. Of course there are plenty of workarounds but it doesn't make it easier as there may be id mismatches further in the business flow.

    It will be very helpful to expose id of any Zendesk resource that may be specified in the webhook template

    0

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