Triggers and other options to differentiate a Side Conversation Email and a Side Conversation Ticket

3 Comments

  • Toby Sterrett
    Zendesk Product Manager

    Hi Kelsey, thanks for the feedback! We've heard this from a couple other customers as well. We don't have a solution for this right now, but I think it could be interesting for a future enhancement. How would you envision the trigger conditions to look while setting these up?

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  • Kelsey Davis

    Hi, if I understand you question right - in the image I would like there to be 2 options for Side Conversation - Email and Side Conversation - Ticket OR Side Conversation > is > Ticket and then all the other conditions get added to the trigger.

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  • Toby Sterrett
    Zendesk Product Manager

    Ok great, that makes sense, thanks for clarifying.

    0

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