If an agent has an API token, can they only get agent level data?


  • Dane
    Zendesk Engineering
    Every API call has restriction (Allowed for) for user types. It can be found on the API documentation.

    For your use case, if their only purpose is just to make API calls, you don't need to assign them an Admin role. What you can do is generate an API token and use basic authentication with one of your Admin emails.

    By using this method they can make API calls that require admin access without being an actual admin. All they need to have is the API token and one admin email.
    Hope this helps.

Please sign in to leave a comment.

Powered by Zendesk