Request - CC an email address without manually adding a new user
We wish to be able to simply add an email address in the CC field without manually creating a new user.
It is possible to just add an email in the Recipient field and it'll automatically set up a user when creating a ticket that way, but when adding a CC, you have to manually 'add user' each time, and there is often a loading time each time this needs to be done.
yes, this is super annoying!
Not only does it require you to Add the user but it's a really dumb popup in that it doesn't copy and paste what you just typed into the email field so now you have to type it a second time. Lame!
Oh, and it blocks out the ticket that you're working on so you can't read your ticket where the email address is listed in a previous response.
It also seems to force you to type in a Name in addition to the email address, which I don't always know. Seems like a downgrade from the older pre-followers CC experience where you could just enter an email address into the CC box in the sidebar
Agreed, ran into this today. It would be nice if it at least took the context of the email I was adding.
For other community members out there, do you have your zendesk set to accept tickets from any users or just registered users? If the latter, I wonder if that may be why it forces creation of a user?
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