Extract Jira ticket number from Zendesk platform in webhook
Hi,
I am working with Jira Software project linked with Zendesk.
My goal is to change status in Jira when a customer replies in the zendesk email.
I am trying to do this with a automation webhook endpoint in Jira.
I am having trouble extracting the Jira ticket number from the zendesk platform in a webhook.
Does anyone know the JSON key and value I can use that will provide my webhook with the linked Jira ticket number?
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You can configure Jira to send values into custom fields in Zendesk when you link a ticket to a Jira issue. After that, you can use placeholders for the custom field in the webhook. Hope that helps.
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