Chat : Web widget custom events tracking


  • Miranda Burford
    Zendesk Product Manager

    Hi Alex,

    Thanks for your suggestion!

    However, this command does not track what users do with chat replies, including clicks to URLs there.

    Can you please upload a screenshot of exactly what you'd like to track?  We support help article clicks so was curious if you're simply referring to links that the agent sends.

    - Miranda.


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