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Zendesk View - Tickets Per Page
Posted Feb 26, 2022
Hello,
I would like the option to show 30, 60, or 90 tickets per page, that I can see more tickets per page. Your documentation says you don't allow more than 30. For instance if I get one more ticket above 30, I will constantly be checking page 2. I would like to see things on one page.
When https://support.zendesk.com/hc/en-us/community/posts/4409506839962-Views-Best-Practice talks about this issue, it says spreading things across multiple pages = "Consequently, you are unlikely to review all the results."
Yes, but it goes on to say "If you find you that you routinely only look at a subset of tickets, consider refining the view's conditions to restrict results and simplify the query."
So, the solution to having multiple pages of tickets in one view is to cut a bunch of tickets out of the view and use more views............... this is not how I prefer to manage tickets across multiple views. Essentially, because the ticket status would be the same across most, you're saying we should tag tickets and put them into other views. This is leaving room for us to make the mistake, to not tag properly when these tickets really do not need to be sorted into other views. We just need to see them.
Thank you very much for your support.
[Update - 07/19/22],
I have been seeing your replies, thank you for your posterity. No, there has been no update or reply by Zendesk or the Development Team. I did have luck creating a view with unassigned tickets at the top, and excluding on-hold tickets, which are mainly projects we don't have the time to address anyways. This helped us fit most of our work into one page, but if we were larger or had more than 4 Agents it would still be a problem for us.
I did Google the question to see if any progress was made, and I came across this. There could be a way to return Ticket views using an API. This is above my pay grade but using a cursor based pagination sounds like the thing. According to Zendesk 100 is the true max per page in "Support".
Perhaps you could implement the URL parameter using dashboard customization: https://support.zendesk.com/hc/en-us/articles/4408839321754-Customizing-dashboards-with-URL-parameters
Our plan is Team, so I don't think we are eligible for this feature, and I had no luck trying it in a browser.
https://developer.zendesk.com/documentation/developer-tools/pagination/paginating-through-lists/
To use cursor-based pagination, you must include a page[size]
query parameter. Example:
https://example.zendesk.com/api/v2/users.json?page[size]=100
33
24 comments
Official
Salvador Vazquez
Hey Brandon, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request, we are looking into a few features that will allow for customization of your views tables and the page size is one component of that. I have added it to the backlog and will use the information in tis post for reference in our solution discussions. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
0
Luke Baker
Just want to second this - Ideally I'd be able to load 900 tickets onto my page - however I'd settle for 90... Would be very helpful.
I might even write a script that does this for us...
6
Taylor Morseau
I completely agree!! 30, 60, 90 is not an unrealistic ask, I am strongly in favor of this.
4
Andy M.
I agree with this request. Loading a max of 30 tickets per page is too restrictive.
4
Melik Atabeyli
Yes increase it to 60, 90. Such an easy feature to implement, would take a developer 5 minutes...
3
Jeff Stephenson
Yes. I agree that this is a necessary request as well. Has there been any feedback/confirmation from the Zendesk team to confirm if this functionality currently exists or is in progress?
2
Scott Patterson
Also agreeing here, in theory this shouldn't be too big of a change. Surprised I didn't see older requests for this.
Not all companies are the same, and while 30 tickets for some may be sufficient, other companies may be regularly dealing with way more tickets per agent/view, and it may not be feasible to filter this into multiple views. Giving admins an option to adjust this based on what makes the most sense for their team would be ideal.
2
Joseph Knight
I support a development change to increase the number of tickets in a view. 30 is restrictive for my company, as we receive thousands of tickets annually and we ever-so-often have turnover of agents. Having to reassign tickets from a departing agent to a new agent can be time consuming if the departing agent has several hundred actionable tickets assigned to them.
2
Mark Pinfold
Strongly agree with this.
2
Boris Schütt
Agree with that, totally.
Zendesk on a 4K Screen means, that 2/3 of your screen remains unused white.
Hello Zendesk, Time of 640*480 is gone, forever.
:-)
4
Luke Baker
Any updates on this ? I will start developing a greasemonkey script this weekend as I am tired of this function not being widely available
1
Boris Schütt
If possible, would you like to share your result, Mr, Baker? It could be worth a bottle or two of a drink of your choice.
1
Yosef
Any update from the Zendesk team on this?
1
Wendy Welsh
Would be most helpful and beneficial.
1
Kyle Pinkley
We would love to see this as a feature configurable in Zendesk. Lovely Views (3rdparty) will show more than 30.
3
Yoram
I am also in favor
Seems like a basic configuration to have.
1
Joseph Chambers
pretty please?
1
Angela Vassalle
I would also like to petition for this. Having more than a 30 ticket view would greatly help our team. I would love to see a 100 ticket view, that way I can easily manage the tickets all of my dev agents are working on at once without having to constantly flip back and forth. There's so much unused whitespace with the current limitations on my monitors....
2
Regina Giuliani
+1 We could use this as well. 30 tickets to a page view and all the white space... very limited.
1
Abla Chadid
Hi, any news on this topic? We need 100 or more Tickets per page
1
Automation Admin
I second this, we need more than 100
1
Brian Scott Peterson
I have to request this too. Tired of searching pages over and over. PLEASE! 100 per page!
1
Barney
Plus one here, we need more tickets per page in the views.
0
Mark Leaf
As Kyle mentioned earlier. Lovely Views has the capability to allow up to 200 tickets per page in a view. You can also set any number in between on a per view basis. Each agent can also change the number per view. You can find out more here or if you've got more questions contact us here.
0