• Erica Girges

  • March 03, 2022 20:20
  • Edited

  Zendesk Developer Advocacy

  Hi Kipa!
   
  Thanks for posting your question to the Community. Here are a few things to check to help troubleshoot:
   
  

  1. Configure your firewall to allow Web Widget to appear
  2. Configure components in Web Widget
  3. Determine if required sign-in is enabled for your Help Center, if so only authorized users will be able to access the Web Widget

   
  If all of these have been checked off and you're still having an issue, I would try copying the script tag directly from admin settings as is. It looks like it may not be able to access MyKey if that is a variable you are using.
   
  Hope this helps!
   
  Best,
   
  Erica - Dev Support
• Kipa Aduma

  • March 06, 2022 05:24

  Hi,

  Thanks

  1. My firewall has no restrictions at all.  
  2. The chat web widget is already configured
  3.  I didn't restrict the access using the security setting

  When I am using the "script tag directly from admin settings as is" in a simple local HTML file everything is OK.
  But when I put the same code in my XHTML file (in my web application) it doesn't and rais this "Key is missing from snippet" error message 

   

   

   

• Erica Girges

  • March 09, 2022 01:26

  Zendesk Developer Advocacy

  Hi Kipa,
   
  Thanks for clarifying that. I did some testing on my end and wasn't able to replicate the issue. Let me go ahead and pull you into a ticket so I can get a better look at your code and we can figure out what's going on. Please keep an eye out for that email correspondence from me.
   
  Best,
   
  Erica - Dev Support
  
• Tek Stanikovic

  • January 04, 2023 21:47

  Hello, how did you solve this?

• Tek Stanikovic

  • January 04, 2023 21:48

  Having same issue and it would be greatly appreciated if you can help!

• Alberto Gracia

  • January 25, 2023 10:00

  Same issue!!!

• Christopher Kennedy

  • January 25, 2023 22:00

  Zendesk Developer Advocacy

  Hi Alberto,
   
  Can you share the snippet you're including (go ahead and redact the key itself before sharing)?
  
• Alberto Gracia

  • February 06, 2023 09:33

  Here is a reproduction environment 

  https://stackblitz.com/edit/nuxt-starter-t3wwc5

  Thanks!

• Christopher Kennedy

  • February 09, 2023 18:33

  Zendesk Developer Advocacy

  Hi Alberto,
   
  Thanks for the info.  In your sample, the widget is trying to launch but it cannot because the supplied key itself is invalid.  Can you copy the exact key string from the launch snippet in your admin settings?
  
• Alberto Gracia

  • April 18, 2023 07:30

  The key is correct, we have ussing this in our Production environment in others webs :(

• Alberto Gracia

  • April 18, 2023 07:37

  

• Christopher Kennedy

  • April 19, 2023 16:14

  Zendesk Developer Advocacy

  Hey Alberto,
   
  I've created a ticket to work with you on this.
  
• Lily Cool

  • May 09, 2023 22:55

  Hi, I am having the same problem as Alberto - my snippet works on production but doesn't work on my dev site.  The key is the same. What is going on?

• Eric Nelson

  • May 10, 2023 13:51

  Zendesk Developer Advocacy

  Hey Lily, 
   
  You mind if I pull this into a ticket so you can share some more details? 
   
  Thanks!
  
• Lily Cool

  • May 10, 2023 16:34

  Sure, go ahead!

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