I want to make the first comment in a ticket created by email an internal note. I found where you can add "#public false" to the beginning of the email body, but I would prefer to do it with some kind of trigger.
We have a separate email address that agents use to create specific kinds of tickets. We have a trigger that fires on it to do certain things (form, assignee, etc.), but the initial email shows up as a public note. Is there a way within the trigger to make that initial comment internal?
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